Jeffrey Gitomer is an American author, professional speaker and business trainer, who writes and lectures internationally on sales, customer loyalty and personal development.
Opinion: Stop blaming your run of outs on others; how you respond to challenges is entirely up to you.
Opinion: Making the step from a trade show to a sale requires pre-planning, and speed is of the essence.
Opinion: Connecting with clients on areas of shared personal interest is worth the effort.
Every sales presentation is different, and must be adapted to meet the customer’s needs.
Opinion: Home-ground advantage works for sports teams, and it can work for your business, too.
Lost customers needn’t be lost forever; you just need a strategy to win them back.
Take the wrong attitude into a sales meeting and your prospect will more than likely walk out in search of a better deal.
Opinion: Knowing the right questions to ask a prospect can be the difference between sales success and failure.
Any day is only as ‘bad’ as you let yourself believe it is, and the same is true on the upside.
Ask the right questions and you have a good chance of making the sale; making the wrong statements will likely have the opposite result.
Managers can encourage or discourage sales with their policies and actions, so what makes a great sales manager?
All the marketing in the world won’t help your business if the people who work there aren’t great, and committed to doing their best.
Opinion: Businesses not fully engaged with the shift to social media are doing themselves and their customers a disservice.
The better prepared for the objection you are before you make the sales call, the more likely you’ll get past the customer’s blocks.
Opinion: As with the boy scouts, in sales it pays to do your homework.
If your business hasn’t already gone mobile, chances are your customers are thinking of making a move.
The more prepared you are for a knockback, the better the chances it won’t derail the sale.
Ultimately, the choice between spending time or investing time is yours, and whichever you choose will have a bearing on how well you sell.
How well you know your customers’ needs will go a long way to determining whether they remain your customers.
If you want to know how your service levels stack up against those of your competitors, ask your customers.
Waiting for the ‘right time’ to take action is just another excuse for not taking the risk to go after what you really want.
OPINION: Becoming known is a key step on the pathway to sales success.
OPINION: Being serious is a way of life – deliver on your promises, be committed, organised and serve your customers well.
There is no ‘fastest’ way to close a sale, but there is a strategy to earn it.
OPINION: Before you receive loyalty from your customers, you’ll need to show some within your own workplace.
OPINION: This edition’s column is an extract from The Little Gold Book of YES! Attitude, first published in 2009.
OPINION: It’s estimated that half of all sales are made on the basis of an established friendship, so if you’re not making nice you’re missing out on half of your market.
OPINION: Distinguishing between fact and fantasy, truth and falsehood, logic and emotion are valuable tools in sales, as in life.
OPINION: Without regular engagement with your social media followers (potential customers), your social media business strategy is going nowhere.
OPINION: A commitment to daily outreach takes little time and has profound long-term benefits.
OPINION: If you want to know how good you really are, be your own customer and find out.
There’s a raft of online resources available to increase your profile and grow your ‘outreach’.
I recently received an email from a copier salesman in New York City; in fact the top rep in the country.
The words your manager uses, and the actions that follow, provide an insight into the type of leadership they’re offering.
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