Jeffrey Gitomer is an American author, professional speaker and business trainer, who writes and lectures internationally on sales, customer loyalty and personal development.
It's no surprise the late Steve Jobs' favourite music was written and performed by Bob Dylan and The Beatles.
I just read an article about someone's totally bogus opinion of 'job burnout'.
RELAX ... you’ve heard that word since the first time you got angry or upset. Or maybe it’s a word in your head that beacons reality.
I'll be spending the month of August in Paris with my family.
The Miami Heat has just won the NBA basketball title and LeBron James won the most valuable player award.
You have been making value perceptions and value judgments your entire life.
When a new sales representative is hired, a company provides what is known as 'orientation and ramp up'.
I'm all Apple all the time; since 1984.
Salespeople are known for asking poor questions.
What comes to mind when you read the words 'set the standard'?
When you hear a boss talk about their best salesperson, they often refer to him or her as a 'rock star'.
GOT goals? Millions of words have been written about goals. I’ve written thousands of them. Ninety-nine per cent of the words focus on ‘how-to’ set and achieve them in one form or another.
Have you noticed the shift in human focus and concentration?
I overheard this sales dialogue on an airplane recently. "He (the customer) has never responded to one of my emails and never calls me back."
I got an (unsolicited) email offering a webinar to teach me about how to measure, and the importance of measuring, the ROI (return on investment) of social media.
There are no two companies that train alike.
i'm celebrating my 20th year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media and personal development.
I'm celebrating my 20th year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development.
This is the 20th anniversary of my first column.
Question from a reader: I am taking a new business development job for a wellness and surgery centre.
What do you believe in? What are your real beliefs?
On March 2 1962, an unbreakable basketball record was set.
For the past 16 years, since I turned 50, I have been angry at birthdays.
I am sick of people telling me I work too hard.
Why are you fighting with procurement and purchasing?
Jeff Gitomer says airlines need to smarten up their customer service.
I am sick of goals and goal experts.
Many companies are considering training programs for the new year; new budgets, new needs, new opportunities.
When I was growing up, they called it Christmas. Now, in order to offend no one, they call it nothing. Sad.
How does your prospect perceive your words? New? Engaging? Valuable? Exciting? Compelling? Or are they boring, time-worn clichés?
'I need more sales. I need more sales,' you say. Welcome to the club. Everyone needs more sales.
Managers can encourage or discourage sales with their policies and actions, so what makes a great sales manager?
Opinion: Stop blaming your run of outs on others; how you respond to challenges is entirely up to you.
OPINION: This edition’s column is an extract from The Little Gold Book of YES! Attitude, first published in 2009.
OPINION: It’s estimated that half of all sales are made on the basis of an established friendship, so if you’re not making nice you’re missing out on half of your market.
There’s a raft of online resources available to increase your profile and grow your ‘outreach’.
I recently received an email from a copier salesman in New York City; in fact the top rep in the country.
The words your manager uses, and the actions that follow, provide an insight into the type of leadership they’re offering.
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