A UNIVERSITY of WA survey of electronic customer service among Australian businesses has found that less than 50 per cent of companies fail to reply to customer email enquiries.The finding mirrors that of a survey 12 months ago.
MANY small and medium enterprises are failing to keep up with their competitors because they are relying on modems to access the Internet rather than switching to broadband connections.
THE head of a local e-business solutions company believes the time is now right to sell wine online, despite the spectacular failures of similar ventures just 18 months ago.
BUSINESSES should stick to the basics when designing their website and let others make the mistakes, according to the founder and director of a Melbourne-based online media firm.
BUSINESSES should view the implementation of new privacy principles as an ongoing process within their e-business operations, rather than a one-off project.
THE opening of several business technology centres in Perth will give companies access to the latest high-end technology solutions on a pay-per-use basis.
THE announcement that Pretzel Logic will redevelop Transperth’s website brings public transport users a step closer to receiving schedule information via email, SMS and even WAP.
FOR the right businesses, e-commerce can deliver cost savings and generate extra revenue. But for some businesses, particularly at the small to medium enterprise level, e-commerce technology can be a costly mistake.
DESPITE a vote in the European Parliament earlier this week to defeat a ban on cookies, amendments to Australia’s Privacy Act mean there still may be implications for the data-collecting web tools.
FOR a man who was head of Excite.com’s European sales operations during the dot.com crash last year, Carlo Bertozzi’s unwavering enthusiasm for online advertising is surprising.
IN today’s tough tech environment, the two-minute business pitch has become more vital than ever, a fact discovered by a group of university students last week.
THE security of a company’s computer system is a business issue as well as an IT issue, and decisions about it need to be made in the boardroom, not the IT department.
HAVING only just recovered from the upheaval associated with the implementation of mobile phone number portability, Australia’s mobile carriers are set to lock horns in the New Year with the abolition of handset subsidies.
THE effects of the September 11 terrorist attacks and the already weak market have been blamed for CHROME Global Group’s decision to go into administration last week.
THE Ansett collapse and disruption to air travel resulting from the September 11 attacks on the US have boosted business for video conferencing suppliers and resellers.
