A UNIVERSITY of WA survey of electronic customer service among Australian businesses has found that less than 50 per cent of companies fail to reply to customer email enquiries.The finding mirrors that of a survey 12 months ago.
FOR the right businesses, e-commerce can deliver cost savings and generate extra revenue. But for some businesses, particularly at the small to medium enterprise level, e-commerce technology can be a costly mistake.
HAVING only just recovered from the upheaval associated with the implementation of mobile phone number portability, Australia’s mobile carriers are set to lock horns in the New Year with the abolition of handset subsidies.
CHANNEL 9 Perth has moved a step closer to interactive television, dubbed t-commerce, after adopting an integrated solution package that will enable viewers to purchase products and services via set-top boxes.
MANY small and medium-sized enterprises looking to expand and improve their e-business operations should focus on customer relationships rather than technology, according to the author of a new book on e-business marketing in Australia.
THE gulf between sex paraphernalia and e-business solutions may appear wide, but according to one online guru, whatever the product or service, it’s vital the right online marketing strategy is utilised.
WEST Perth wireless technology developer Cape Range Wireless has announced an issue of low-priced shares to make up for a $4.5 million capital shortfall after merging with US based Arcadian Wireless in July.