Kristen is a highly motivated and passionate researcher with 13 years’ experience in financial services and seven years in the market research industry.
As Director of CoreData WA, she is based in CoreData’s Perth office and is responsible for business development, client relationship management and project management across a diverse client base.
Her primary goal is to provide research-driven insights to companies to support growth and transformational change.
The Australian financial services industry is undoubtedly facing a crisis of trust.
When I was in Sydney for work recently, a Sydney-based colleague casually mentioned he’d been to Perth once.
“I went to Perth for a night,” he said. “I spent a week.”
In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your brand.
The recent news of the tragic suicides of two high profile individuals, Kate Spade and Anthony Bourdain, is a timely reminder that money can’t buy happiness.
Imagine if your ongoing employment in a company was contingent on receiving positive feedback from your peers and subordinates.
My three-year old has just hit the “why” stage.
“Where are we going mummy?”
“To the shops.”
“To get some milk.”
“But why are we getting some milk?”
“Because we’ve run out.”
Last week I attended a webinar run by Dr Jeffrey Tobias, managing director of The Strategy Group, on business model transformation.
On the face of it, the aged care and financial planning sectors are worlds apart.
Over the last few weeks, those in the business of crisis management have been gifted more fodder for promoting their services than they could ever have hoped to get their hands on.
How time flies.
Over the last two years, there’s been a lot of talk in the WA business community about the need for growth, yet the undertone has been one of survival.
It’s little wonder that trust in Australian institutions has hit a five-year low.
Brand Tracking is one of the common ways for businesses to assess what people think about their brand and can provide some valuable insight into which areas to focus the marketing budget.
Communication. It's an essential ingredient in any relationship and yet we often underestimate its importance.
Growing a service-based business isn't easy.
What is business intelligence?Often when we think about business intelligence, we think about algorithms and machine learning and artificial intelligence.
A big part of creating a positive customer experience lies in identifying ways to make your customers’ lives easier. In other words, taking away the pain points.
Implementing and integrating advanced marketing analytics is one of the toughest decisions facing many businesses over the past few years.
Almost every conversation I’ve had with the market over the last 12 months has had one underlying theme, and that is profitable growth.Perth has been in a deflationary environment for some time now.
Cognitive dissonance, in essence, is the gap between what you say and what you do. It's when your words, thoughts or actions contradict your beliefs.
In this week's column, I share insights from Sean Allen, CoreData's director of financial services, and CEO of our customer experience research business, Client eXperience (CX) Insights.
One of the biggest challenges companies face when undertaking research is knowing where to start.
Millennials are tech-savvy, entitled and lazy. Gen X are cynical and hard-working. And Boomers are out of sync with technology, set in their ways and itching to retire.
You might have heard of the Net Promoter Score (NPS). It’s been long touted by many in the marketing world as the “one number you need to grow!”
There is often a fundamental disconnect between researchers and those at the helm of business, responsible for implementing research insights.
There’s a big difference between a great idea and a profitable business venture.
Marketing is in the middle of a data driven boom where research is the key to helping businesses understand their customers.
In a typical customer journey, so much of the marketing effort centres on customer retention and loyalty – after all, it’s cheaper and easier to keep a customer than to win a new one, right?
It is a given that research allows businesses to understand their marketplaces. That said, gathering masses of data doesn’t mean you’re getting the answers you need.
Writing a survey from scratch is not a doddle.
If you fail to plan, you plan to fail is one of the hackneyed sayings in business, but when it comes to market research many businesses rush in without really thinking through what they’re trying to a
Last Book Kristen read:
Lean In by Sheryl Sandberg
A goal without a plan is just a wish - Antoine de Saint-Exupéry
Too often, we hear stories about relationships where one partner was blind sided.
“I just didn’t see it coming,” they say of the break up.
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