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Tax office help summarily shunned

The Australian Taxation Office wants to help and business doesn’t want any help. That is the impression being gained by the ATO with regard to the use of their visiting field officers.

As part of the GST assistance program, the ATO has made available officers to visit businesses and help them prepare for GST.

The ATO expected to help around 200,000 businesses nationally. However, to date only around 17,000 visits have been finalised, including some 2,000 in WA.

The ATO in Perth currently has has 150 field officers available and the number is expected to double as more businesses ask for assistance.

The importance of seeking help was highlighted recently when Zurich Australia was required to repay up to $50,000 to some of its policy holders because of ‘systemic failures’ the Australian Competition and Consumer Commission identified in its procedures.

If the extensive resources of large organisations cannot always succeed in implementing systems, the limited resources of small business may well face a greater struggle to do the same.

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