Taking the rational approach

THE software developer supplying solution tools for the WA Department of Transport’s licensing and registration systems overhaul believes its support programs are the major contributing factor to the project’s success.

Rational Software’s solutions and IT support is currently being utilised in the Department of Transport’s new Transport Executive and Licensing Information System (TRELIS). Leading defence and systems engineering company ADI was awarded the TRELIS contract in March 1999 and is using Rational’s tools to stay on budget and on time.

Rational Software account executive David Oakley said providing software for the project was only one part of the process.

“The tools that people use are only one part of it,” he said. “What really makes a big difference is having the training available, to get onsite with customers and actually work through what they’re doing and give them advice from what we’ve seen work elsewhere.”

Mr Oakley said that, like many national companies, Rational provided support via telephone from helpdesk staff in Sydney. But the software developer could provide additional face-to-face support from its Perth office.

“We also go a lot further than that,” he said.

“If people are writing software plans or trying to work out the requirements of a system, we can provide a lot of face-to-face mentoring and input.”

Rational Software is a wholly owned subsidiary of the US parent company. The Perth office’s clients include ERG and start-up company Calitrix.

TRELIS is expected to be completed on time in April next year. The system will handle information on individuals and organisations, as well as controlling revenue and reporting functions.

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