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People rule financial success

STAFF should never have to be more motivated than their manager, says Commonwealth Bank WA general manager Andrew Thorburn.

Mr Thorburn told an Institute of Financial Services luncheon that learning was crucial from both a staff and organisational perspective.

“The quality of your people is critical to your success,” he said.

“Managers have to see their staff as an asset rather than a cost.”

Mr Thorburn said learning, training development and career development had to be the responsibility of the individual.

“Learning has to be based around people understanding people are crucial for business,” he said.

“Companies need to recognise people learn in different ways. In the bank we have our own television channel and we use it a lot for training.

“The growth of technology has given a lot of opportunities for training.

“Learning needs to be driven by business needs.

“I still see a lot of cases where people have gone on a course and don’t know why they’re there.

“There needs to be a briefing and debriefing process attached to training.

“And trainers should try to make learning fun."

Mr Thorburn said there needed to be more emphasis on job training and mentoring.

“Leaders need to be coaches. They need to be hands-on,” he said.

“Mentors can help you develop quicker. I’ve had eight mentors through my career. I liked them all as people.

“Some taught me technical things but most thought me attitudinal things such as philosophies.”

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