18/06/2013 - 14:52

Mayor moves to improve city service

18/06/2013 - 14:52

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Mayor moves to improve city service

Lord Mayor Lisa Scaffidi’s personal war on poor customer service has culminated in a City of Perth awards program, with businesses offered the chance to meet with Ms Scaffidi as part of a monthly prize.

The awards initiative was launched today, with consumers encouraged to report above-average customer service within the City of Perth’s boundaries on its Show Me Perth website.

The awards will run in July, August and September, with winning businesses slated to receive a commendation and a visit from the Lord Mayor.

Voting customers will also be selected at random to receive an additional prize each month.

Ms Scaffidi said any city business with a customer service component would be eligible for the awards.

“We expect these awards will be hotly contested with our many retail, entertainment and service providers putting their best foot forward,” Ms Scaffidi said.

“I also hope that putting the onus on memorable customer service will encourage businesses to invest in training for new staff so they too can master the art of fulfilling a customer’s needs and expectations.”

Customer service has been a bugbear of the Lord Mayor’s since November last year, following an incident where a Mount Lawley bakery refused to sell her a loaf of bread before the store opened.

Ms Scaffidi has also been active on social media, airing her concerns over wait times, poor service and substandard products over Twitter.

The Lord Mayor, however, has also not hesitated to praise restaurants and other businesses on Twitter that meet her lofty expectations, her latest shoutout going to Specsavers on June 7, commending its “best customer service & repairs”.

 

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