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HELLO: As the customer’s first point of contact, your receptionist sets the tone for the entire transaction with your business. Photo: iStockphoto

Improving the service experience

A key component in the battle for repeat business, service is usually the poor cousin of ROI and other measure of ‘progress’.

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6th-Australian Institute of Management WA20,000
7th-Murdoch University17,883
8th↓South Regional TAFE10,835
9th-Central Regional TAFE10,000
10th-Training Course Experts10,000
49 tertiary education & training providers ranked by total number of students in WA

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