Email problems boom

BY 2003 the IT industry expects us to be sending 18 billion emails a day - up from an estimated five billion a day we were clocking up at the end of 1999.

Each on-line person in the world deals with an average of 36 emails a day, with some receiving several hundred a day.

“Without the skills to manage email effectively many people are wasting time just trying to keep up instead of gaining productivity through the technology,” Perth Priority Manage-ment spokesperson Coleen Sharpe said.

Priority Management is an international training company with 215 offices in 15 countries and has trained more than one million graduates.

Its most recent educational program has been focused on teaching people how to use Outlook more effectively.

Included in that program is managing the email phenomenon and some guidelines.

To control the invasion in your working schedule, turn off the alarm system or virtual message. This stops you checking every email when it arrives.

Deal with emails as you would snail mail – attend to it three to four times a day. Morning, mid-day, mid-afternoon and end of the day. No matter how many emails you get, four times a day is the maximum you should check the in-box.

Delete junk mail immediately and respond immediately to those that need your attention.

Learn to be brief. With email its acceptable simply to reply “OK”, “will do”, “done”, or “thnks”.

Delete the message as soon as you have responded to it - should you want a trail save it to a folder. People keep too many emails in their inbox.

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