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Paul Farrell

Paul joined NGIS in 1993. He is a recognised leader in the Australian GIS and IT community with more than 22 years’ extensive experience, both in Australia and internationally. Paul holds qualifications including a Bachelor of Science (Honours) ; an Executive MBA; both from UWA (University of Western Australia); and a Postgraduate Diploma in Management from ANU (Australian National University). He has also undertaken an Austrade management development program in the Asia-Pacific region. Paul is currently the Managing Director of NGIS Australia; and a board member of the AIIA (Australian Information Industry Association). He is a former Director of NGIS China and Indji Systems, former WA Chairman of SIBA (WA) and current past National Chairman of SIBA (Spatial Industry Businesss Association). 

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How can government improve customer service using its own data?

Government departments are being thrown the challenge: improve customer service levels with the same or reduced costs.

Whether you like it or not, you compete with Uber

You might think you don’t compete against Uber. The reality is you do. We live in a world where we all need to continuously become more efficient.

most commented

How can government improve customer service using its own data?

Government departments are being thrown the challenge: improve customer service levels with the same or reduced costs.