WA's electricity generator Verve Energy has signed a multi-million dollar information technology contract with Fujitsu to manage the company's customer service.
WA's electricity generator Verve Energy has signed a multi-million dollar information technology contract with Fujitsu to manage the company's customer service.
Fujitsu will provide a central point of contact for Verve customers to resolve service requests, incident management and change management requests.
Verve Energy's chief information officer Brian McSkimming said he was pleased with the new contract.
He highlighted the new services desk as a notable leadership strategy for Verve Energy to use the latest technologies available to enhance business processes and implement first-class business practices.
"We are looking forward to Fujitsu establishing a high quality, cost effective Service Desk solution for Verve Energy's independent IT environment," said Mr McSkimming.
See statement from Fujitsu below:
Fujitsu, a leading provider of ICT business solutions, has signed a new information technology contract with Western Australia's largest electricity generation company, Verve Energy, for the provision of a Service Desk to provide a strategic and operational central point of contact for Verve Energy users to resolve service requests, incident management and change management requests.
The multi-million dollar three-year contract, with two one year options to extend, will see Fujitsu provide a full-service Service Desk that includes leading the implementation of Information Technology Infrastructure Library (ITIL) processes, which also includes: Incident Management, Problem Management, Change Management, Configuration Management, Fujitsu Service Connect and Knowledge Base.
Chief Information Officer of Verve Energy, Brian McSkimming, was pleased with the new contract and highlighted the new services desk as a notable leadership strategy for Verve Energy to use the latest technologies available to enhance business processes and implement first-class business practices.
"We are looking forward to Fujitsu establishing a high quality, cost effective Service Desk solution for Verve Energy's independent IT environment," said Mr McSkimming. "Fujitsu's Service Desk will provide a central point of contact for Verve Energy users to find support and assistance for their queries. This service will deliver significant benefits to Verve Energy throughout the State of Western Australia."
On this project, Fujitsu is interfacing with 3rd party providers, who are providing 2nd and 3rd level support.
"Fujitsu is honoured to develop and manage the Service Desk for Verve Energy," states Robert Lislois, General Manager Western Australia, Fujitsu Australia. "We look forward to strengthening our relationship on another successful project working with this business icon in Western Australia."
