30/01/2008 - 22:00

Tower expands WA network

30/01/2008 - 22:00

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Canberra-based Tower Software is planning to expand its partner network in Western Australia after repurchasing the rights to supply its information management software in the local market, for an undisclosed sum.

Tower expands WA network

Canberra-based Tower Software is planning to expand its partner network in Western Australia after repurchasing the rights to supply its information management software in the local market, for an undisclosed sum.

Tower’s flagship software, Trim Context, an electronic information management system, had been represented in WA by a sole reseller, Sigma Data Solutions.

Tower’s WA branch manager Richard Robertson said Sigma did a good job in building up the business, selling licenses and offering maintenance and support, but recently the Trim product has become immensely technical.

“As a result, maintenance becomes a bigger risk and, in our case, there was more advances than Sigma could accommodate,” said Mr Robertson.

“Consequently we were not growing at the rate we should have been. So, as the vendor, we realised we needed to handle the reselling ourselves.”

Tower Software’s Asia Pacific general manager Geoff Moore said the change in distribution resulted in the company needing more partners to meet the growing requirements of the mining sector in particular.

“At the same time, we can now work directly with government to build solid information management platforms on which to automate business processes and further improve the efficiency of government in WA,” Mr Moore said in a statement.

Mr Robertson said Tower’s business strategy was simply to become the number one Enterprise Content Management provider in WA.

“At present, have a client retention rate of 97 per cent,” he said.

The company’s Perth branch has three staff members and four Perth-based IT business partners - Information Enterprises Australia, Computer Corporation, Window Logic and Platform Interactive.  

Mr Robertson said synergy, shared risk and shared responsibility are just some of the qualities the company looks for in a business partner.

“They have to be technically adept but also have a good customer relations track record,” he said. 

Founded in 1985, the privately owned Australian company established a Perth office in March 2006 and has operations in North America, Europe and Asia-Pacific.

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