Nearly two thirds of workers in small- and medium-sized businesses constantly solve IT problems as an addition to their day-to-day job, a survey of the sector has found.
Nearly two thirds of workers in small- and medium-sized businesses solve IT problems as an addition to their day-to-day job, a survey of the sector has found.
Commissioned by Microsoft, the survey of 1,000 SMEs found nine in every 10 employees feel it’s important to be able to access and troubleshoot technology issues without a professional.
Microsoft coined the term ‘involuntary IT manager’ to describe the workers who spend an average of four hours per week managing IT issues for their business.
Digital Workplace and Collaboration general manager Ian Heard said there was a shift away from traditional IT management to a more self-sufficient era for employees.
“Our results show a quarter of employees believe IT management or formal technology support is redundant today, a percentage we expect to grow exponentially in the coming years,” he said.
The research, conducted by YouGov, also found a strong interest in data security, with 87 per cent saying it was important to enhance data security and privacy for company emails, networks and hardware, and 76 per cent suggesting it was important to implement security on mobile devices.
“Our research reveals a sweet spot for a comprehensive solution for SMEs, which can fuel their business growth, and tailor security capabilities to safeguard company and customer data,” Mr Heard said.
Microsoft 365 Business brings together Office 365, Windows 10 and Enterprise Mobility + Security.
Mr Heard said the need to connect distributed workforces was a big part of the strategy behind Microsoft 365 Business.