WESTERN Australian courier company Fasta Couriers has credited the adoption of customised software for its drivers’ significantly improved response times.
According to Fasta Couriers managing director Mike Skuba, the four-year software development project with Sydney-based software providers Software Integrators Pty Ltd has increased the company’s competitive advantage.
“The software proved its worth in its first month of operation,” Mr Skuba said.
“In just three months we have halved our allocation time for jobs from eight minutes to four minutes, reduced pick-up times by 20 per cent and further reduced delivery times by 12 per cent.
“Previously, lack of coordination sometimes resulted in half empty courier vehicles driving around, but now the integration of the software allows drivers to directly access and bid for jobs to maximise their trips.
“Working closely with the fleet controllers, the direct access for the drivers ensures the most efficient and quickest option is utilised.”
The technology is comprised of three main components – in-car data terminals, satellite tracking, and the ability for drivers to bid for jobs.
It is the combination of those elements that gives Fasta Couriers a competitive edge, according to Mr Skuba.
“Some other courier companies have used GPS tracking devices but up until now no-one has integrated the elements,” he said.
“Without integration the tracking devices are seemingly just an added feature and not a benefit.
“The software enables us to piece together the puzzle, allowing drivers access to the job flow, fleet con-trollers the opportunity to monitor drivers every second, and the software works to bring everything together.”
Mr Skuba said the development of ‘bidding software’ as an extension to the original software package had helped reduce delivery times.
The company is looking into overseas software sales potential for this software system.
“The bidding software is unique and we developed this ourselves. Our drivers can access the jobs when they are on the road,” Mr Skuba said.
“It provides information of every job on the driver’s in-car screen so they can see what is available and pick up on that straight away.
“It has sped up delivery times. There has been an 8 per cent improvement on delivery times, which is really quite high.”
Mr Skuba said while the software required significant financial input, he expected a good return on investment.
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