27/03/2007 - 16:00

SmartRider on the blink along train lines

27/03/2007 - 16:00

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Shadow Transport Minister Simon O'Brien has condemned the State Government's SmartRider ticketing system, which gave passengers free rides along all train lines this morning due to a software malfunction.

SmartRider on the blink along train lines

Shadow Transport Minister Simon O'Brien has condemned the State Government's SmartRider ticketing system, which gave passengers free rides along all train lines this morning due to a software malfunction.

Transperth has told commuters that train passengers will not need to tag on or tag off train services while the problem is being addressed.

No such luck for bus and ferry passengers, however, who will be required to tag on and off as normal.

Passengers transferring from bus to train services at controlled stations, such as Kelmscott, Warwick and Whitfords, are required to tag on and tag off the bus as normal and then tag off at the station.

Passenger Ticketing Assistants will be located at these stations to enable passengers to do this.

Mr O'Brien said in an announcement that he expected the procedure would have had all the kinks worked out of it by the time it was introduced in January this year.

"Instead, we are two months into SmartRider's long-awaited introduction and we have train travel for free and train-bus connections being monitored by Transperth passenger ticketing assistants," he said.

"The SmartRider system cost $30 million, been delayed again and again and it ought to work," Mr O'Brien said.

Transperth expects the issue to take at least 24 hours to resolve, with passengers asked to check the group's website for updates.

 

 

An announcement from Mr O'Brien's office is pasted below

The Carpenter Labor Government had more than three years of trials to get SmartRider up and running on Perth transport and it still isn't right.

Perth rail travellers were told this morning that 'due to a software upgrade malfunction SmartRider is unavailable on all train lines'.

Shadow Transport Minister Simon O'Brien said when the ticketing procedure's introduction finally commenced in January this year, it would have been expected to have been made after every kink in the troubled system had been ironed out.

"Instead, we are two months into SmartRider's long-awaited introduction and we have train travel for free and train-bus connections being monitored by Transperth passenger ticketing assistants," Mr O'Brien said.

"The SmartRider system cost $30 million, been delayed again and again and it ought to work," Mr O'Brien said.

"The government announced its introduction in July 2003 and have been re-announcing it ever since.

"SmartRider is symbolic of this government's inability to get things done on time or on budget.

"Whether it's Geoff Gallop or Alan Carpenter at the helm, they lead a government that makes feel good announcements and then do not deliver.

STANDING BY BUSINESS. TRUSTED BY BUSINESS.

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