WHEN a staff member leaves, they take with them intellectual capital – one of the company’s most valuable assets. So retaining staff is one of the credit manager’s most important tasks.
One way of finding and keeping the best people is to consider your office culture. Finding the right culture ‘fit’ can mean the difference between increased and decreased productivity and happier employees.
Many people have the right skills for a position, but it’s often a matter of who fits into the office culture best and encourages a working environment with healthy morale.
With the workforce changing rapidly and temporary jobs taking the place of full-time employment, accessing the culture can be instrumental to success.
Employees are looking for things that money can’t buy, such as a better working environment.
Even the little things can help to make the quality of life better, such as an occasional breakfast meeting at a nearby hotel, a new kettle or a toaster to make sandwiches for lunch.
Experienced people know how to do their job well and enjoy the benefits of a few creature comforts.
Financial incentives still play a major part in the way employees plan for the future. So, when the credit department is doing well, staff bonuses can be beneficial for both employee and company.
