Phone standards now tougher

NEW, tougher consumer standards would spur telecommunications companies to offer better service, according to Minister for Communi-cations Richard Alston.

Senator Alston said, while Telstra had steadily improved its quality of service since the customer service guarantee was introduced in 1998, all phone companies knew that more needed to be done to improve their service standards.

“The Government has welcomed the public recognition of this fact by Telstra and will maintain pressure on all companies to continue to lift their standards,” Senator Alston said.

The new CSG has been designed to reduce the time telephone companies have to supply new phone connections in rural and remote areas – where there is infrastructure – initially from 40 days to 30 days and, after one year, to 15 days.

It also removes the option for all day appointments. Phone companies must offer half day appointments or appointments at a particular time.

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