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Perth internet provider faces $1m fine

Perth-based Web Ace faces a $1 million fine after the communications regulatory body found the internet service provider had deducted money from customers' credit card accounts without permission.

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Woodvale
Well done Australian Communications and Media Authority!! My faith in you has been restored. Not only has Jason Kenneth McKay been deducting money from people's credit cards without their permission, he has also been doing a deduction twice at the same time on the same day and blaming it on the banks (and not refunding it), he has been deducting money from customers (like me) up to 12 months after I changed internet providers AND, people need to check their records, as he has also been deducting money from people's accounts fortnightly and/or three weekly when he is only supposed to be deducting money monthly. Let this be a warning to future criminals (and current ones Jason), YOU WILL GET CAUGHT!!!!!!!

Bentley
This is fantastic news! We suffered months of false promises and difficulties trying to contact Jason McKay after discovering numerous deductions from our credit account over a twelve month period. Whilst unhappy to hear that others have had the same difficulties we had, I can't express how happy I am that this shonky operator has been exposed. Stay away from Web Ace. Stay away from Jason McKay.

Bullsbrook
We unexpectedly had three separate amounts deducted from our account by Webace. After speaking to Jason McKay and sending numerous emails and letters to him it took us nearly 12 months to recover the money taken from our account. This also came at the same time as a large storm damage insurance claim was going through for our farm property, so it was an extremely stressful time for our whole family. We were hoping nobody else had been taken advantage of like we were, by Webace. Unfortunately it looks like we weren't the only ones this has happened to!!

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