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People make the job: winner

BEING a ‘people person’ is the key to enjoying a career in

hospitality, says Rendezvous Observation City Hotel senior guest reception officer Jill Duncan.

Ms Duncan won the best front office services employee category in the 1999 Australian Hotels Association Awards for Excellence.

“I wouldn’t get satisfaction out of working in an office – it’s important for me to interact with people,” she said.

Ms Duncan has seven years experience in hospitality and said her dedication to the industry would be a lifetime one.

The hotel’s guest comment card system was a major factor in determining Ms Duncan’s high levels of service. Her name was frequently mentioned by guests providing feedback.

General manager Keith Bell said Ms Duncan would readily exchange shifts or come in for work at short notice.

“We are always confident of matching Jill up with new reception team members as their training will be logical, thorough and accurate,” Mr Bell said.

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