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Kleenmaid appoints administrators

Around 150 employees of national kitchen and laundry appliance retailer Kleenmaid Group face an uncertain future as administrators are appointed to the company after the global financial crisis hits sales and margins.

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Boyup Brook West Aus
I purchased a KFL1506 Front loading washing machine for $1228.70 from Southern Home Appliances in Bridgetown WA. In December 2007 I paid $259 for an extended warranty to 30/06/2013. The machine broke down on 13/3/09. After several telepone conversations with Kleenmaid, I was finally advised on 2/4/09 that they would replace the machine with a new one in accordance with the extended warranty. This was to be sent to me urgently. I have not heard from them since and am not pleased.

perth w.a
WE ORDERED A KLEENMAID FREESTANDING STAINLESS STEEL OVEN FROM THE OSBORNE PARK STORE ,WE HAVE PAID FOR IT FULLY THE SUM OF $5,500 WE HAVE ALL THE PAPER WORK AND ORDER NUMBER, SO552096. NOW WE STILL HAVEN'T GOT OUR OVEN !!!!!!!!!!!!!!! KLEENMAID HAS OUR MONEY AND OUR OVEN ...NOW WE WANT OUR OVEN OR OUR MONEY BACK!!!!!!! WE DID THE RIGHT THING AND PAID YOU, NOW YOU DO THE RIGHT THING AND GIVE US OUR OVEN, I HAVE NO OVEN IN MY HOME SINCE FEB WAITING FOR MY NEW ONE TO ARRIVE, ITS TAKEN ME ALMOST A YEAR TO SAVE UP FOR THIS OVEN BECAUSE YOU HAVE GREAT APPLIANCES BUT YOU HAVE DISILLUSIONED ME TOTALLY WITH WHAT YOU ARE DOING TO US. SURELY YOU HAVE OUR OVEN SITTING IN A WHAREHOUSE SOMEWHERE SO WE CAN PICK UP OUR PROPERTY THAT HAS BEEN PAID FOR IN FULL .......DIANE DELICH OVEN DETAILS ARE G9F 6SS OVEN M/F BM GAS C/T 90CM S/STEEL

perth
I have paid for my products some time ago, I am expecting delivery soon, will this delivery still happen? I will be contacting Kleenmaid in Cannington on Tuesday for some answers Thanks Brian

39 MEMORIAL AVE STROUD NSW
I have an oustanding warranty claim for over a month , and I am interested in knowing what committments by the administrators of Kleenmaid will be towards satisfying this claim . It is not only creditors whose interests need to be addressed ! Margaret Swilks

Duncraig Perth
Only 3 weeks ago my husband and I paid $8,000 for new appliances for our renovated kitchen. We were told if we signed and paid that day we would win a $1400 holiday accomodation as well. They are OUR products which we have paid in full, we want them NOW otherwise it is theft, we also want our holiday. We have saved for 5 years to renovate our kitchen, it is totally criminal if we can't get our products. I trust the administrators will do the right thing!

WA
Don't feel bad for these two blokes that are struggling to save their business. The financial crisis and poor Australian dollar is just two of a thousand excuses I have heard them use over the years to avoid taking responsibility, and justify in their own minds that the collapse of this company has nothing to do with the underhanded practices and their own poor management. They should be apologising to all of the franchisees that have invested hundreds of thousands of dollars in not just a brand, but the belief that these two guys would hold up on their end of the agreement and do the right thing by them. I personally had Kleenmaid fail to come through with their commitment with me, which ended up not only hurting me but in the process taking my grandfathers life savings in the process... .. . Yet they still sleep at night!! It shouldn't be the Administrators investigating the affairs of this company, it should be the ACCC.

SA
To all those paid for appliances.. I too have paid most of $13k. I have been told that if you have paid by credit card and don't receive any goods, you can claim back from the bank if submitted within 60 days. I will check this out more but fingers crossed - hope it helps.

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