IT for secretarial success

THE way to success for secretaries is through increased information technology training, says Recruitment

Solutions WA chief executive Bunty Paramor.

“Secretaries only work one on one today at a very high level,” Ms Paramor said. “Now secretaries work for groups of executives.

“A lot of things secretaries used to do, executives are now doing. You only have to go into the Ansett Golden Wing lounge at any airport to see what I mean. It’s full of executives working on their laptops.”

Ms Paramor said there was a huge demand for secretaries to keep up to date with software skills.

“The girls that get the good pay and hired by the more prestigious firms are those prepared to commit to ongoing learning,” she said.

Institute of Professional Secretaries & Administrators WA Secretary/ Administrator of the Year Denise Green of Eltin Industries said secretaries were being asked to take on greater managerial responsibility.

“The role of the secretary is widening with the greater demands placed on managerial staff to increase performance,” Ms Green said.

The idea of secretaries moving into management is supported by a recent survey of 1,000 companies by business support personnel firm Alectus.

Alectus’ Leanne Warner said many secretaries were taking on responsibilities such as hiring and supervising personnel, controlling budgets, special project work, research, client liaison, organising functions and mentoring.

“Secretaries and personal assistants today are highly computer literate, have exceptional organisational skills and enter the role as a professional career choice.”

However, Ms Paramor said as a rule only very senior secretaries were involved with the hiring and firing – and usually only of junior secretaries.

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