Higher standards for consumer protection

CONSUMERS are expected to be better off in their dealings with banks, insurance companies, superannuation and managed funds or with people such as stockbrokers, financial planners and insurance brokers, thanks to the Financial Services Reform Act.

Australian Securities and Investments Commission executive director of consumer protection and international relations Greg Tanzer said consumers now had a right to higher standards and better protection across a wide range of financial products and services.

"All licensed financial services businesses must operate efficiently, honestly and fairly," he said.

"In addition their staff and representatives must be properly trained and supervised.

"The new law also means consumer protection issues are dealt with consistently across the financial services industry. Consumers are now better able to compare the relative benefits of different financial products and what product is best suited to their needs.

"In the event that consumers experience problems with their financial services provider, there are now consistent complaints handling procedures in place.

"Consumers can also access an independent complaints scheme at no cost."





Managing groups notification forms

This will allow you to notify of your intention to consolidate your group. - Last updated October 14.

Published: March 18 2004

Organisational structure

Describes Tax Office business and service lines.

Published: March 18 2004

No Wastage of Current Year Tax Losses and Optional Use of Prior Year Tax Losses

This fact sheet provides information on the operation of the no wastage of current year losses and optional use of prior year losses measures. It provides examples on how the new measures work.

Published: March 18 2004

Tax Office introduces new Internet service for businesses

Businesses can now lodge their Business Activity Statements (BAS) and view their accounts online at the Tax Office website.

Published: March 17 2004

Western Australia Contact Guide

Contact details for tax practitioners – updated March 15.

Published: March 16 2004

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