14/07/2021 - 16:09

Consumer Protection steps in after Wridgways collapses

14/07/2021 - 16:09

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Consumer Protection has stepped in to assist WA customers affected by the collapse of national removalist company SFG Relocations, amid complaints from those waiting on deliveries, refunds and insurance issues.

Consumer Protection steps in after Wridgways collapses
The company provided home and corporate relocation, logistics and warehousing services to customers in Perth, Bunbury, Karratha and Geraldton.Photo: Unsplash

Consumer Protection has stepped in to assist WA customers affected by the collapse of national removalist company SFG Relocations, after receiving numerous complaints from those waiting on deliveries, refunds and insurance issues.

Blair Pleash of Hall Chadwick was appointed liquidator of the 125-year-old company, which formerly traded as Wridgways, by Queensland’s Supreme Court on Friday.

Mr Pleash is now trawling through the remnants of the company to realise assets for creditors.

Wridgways had 18 locations across Australia at the time of its collapse, including four in WA; providing home and corporate relocation, logistics and warehousing services to customers in Perth, Bunbury, Karratha and Geraldton.

Today, the state’s department of Consumer Protection urged customers of SFG Relocations, formerly trading as Wridgways Australia, affected by the liquidation to make contact, confirming it had received numerous complaints relating to refunds, repairs, insurance issues and delayed delivery. 

A spokesperson from Consumer Protection told Business News that it had stepped in after receiving 19 complaints regarding the company, 10 of which remained outstanding. 

It is understood the complaints relate to WA-based customers still waiting on deliveries, refunds, damage and insurance disputes.

Consumer Protection said it had been told customers waiting on deliveries will be a priority.

An update is expected following further investigations into the company’s affairs.

In February, the company announced that two of its non-core subsidiary business entities were being placed into liquidation, but insisted that the central trading entity would continue its business as usual.

In a statement released by the company at the time, it said it had considered new strategies and business improvements to adapt to the COVID-19 trading environment.

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