Career helper lauded for service

MIDLAND TAFE information and career advisory officer Mira Osgerby has won the Wendy Middleton Award.

The award, co-sponsored by Business News, is the highest one presented by the WA branch of the Australian Customer Service Association.

Mrs Osgerby has only been with the college for a year. She said her role entailed providing course information for mainly TAFE courses.

“But a lot of people think of TAFE as a general training provider and ask about courses we don’t run. We have to know where to get that information,” Mrs Osgerby said.

“We get students from year eight looking for course information to people in their 70s wanting to learn about computers.”

Mrs Osgerby said this was her first role in the education and training industry.

“I previously worked in customer service in ecotourism,” she said.

“I’m actually trained in science but I think it’s more about dealing with people than what course you’ve done. You need to want to help people.”

Midland TAFE coordinator information services Susan Cantelo nominated Mrs Osgerby, saying she always had the customer’s best interests at heart.

“Mira is very aware of the impact her advice may have on the lives of prospective students and makes every effort to ensure the information she gives is accurate, suitable for their circumstances and covers all possible alternatives. She goes the extra mile,” Ms Cantelo said.

Other ACSA WA award winners were the Department of Transport’s Transport Licencing Customer Services and Corporate Services divisions, the City of Stirling, North West Shelf Gas and Messages on Hold.

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