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Call centre life saver

ANSWERING a Department of Education survey being conducted by JMG Marketing’s call centre proved to be a lifesaver for David Wood of Joondalup.

One of the company’s call centre operators Cally Shanton sensed, while talking to Mr Wood, that something could be wrong because his speech started to slur and his manner became confused.

When the phone went dead she notified her supervisor Jeanette Panz that something might be wrong.

She called centre manager Howie Hughes who decided to try and call the number.

After three or four attempts to the engaged number he decided to try calling Joondalup Police Station to see if officers could be sent to Mr Wood’s address.

Mr Hughes had no luck getting through to the police station so he called the ambulance service saying "it could be nothing at all but could they please send someone out to the address".

It later turned out that Mr Wood had suffered a heart attack and the emergency services alerted by Mr Hughes had found him in time to revive him.

That was discovered when one of the call centre’s other operators made a call in the Joondalup area on the same campaign two weeks later.

The lady the operator spoke to recognised JMG and the campaign it was working on and explained how her brother’s life had been saved two weeks earlier by the quick thinking of the call centre team.

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