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Tim Atterton says an old-school approach to relationship management will help rebuild banks’ credibility. Photo: Gabriel Oliveira

Banks need relationship reboot

In the early 1990s, Kenya’s Equity Building Society was close to being wound-up, until its finance director James Mwangi started work on a turnaround strategy.

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Branches

1st↑Bankwest82
2nd↓Westpac85
3rd↑Commonwealth Bank79
4th↓ANZ Banking Group72
5th-National Australia Bank68
25 banks & non-bank lenders ranked by number of branches in WA

Business banking employees

1st-Bankwest400
2nd-Westpac304
3rd-Commonwealth Bank280
4th-National Australia Bank175
5th↑ANZ Banking Group67
21 business bankers ranked by number of business banking staff (WA)

Number of Employees

Banks & Non-Bank Lenders

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