BankWest, St George risk losing clients

One in six BankWest customers and over 7 per cent of St George customers plan to vote with their feet and leave the bank as a result of the recent corporate activity of their bank, a new poll by Retail Banking Review has revealed.


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Not my real name, I'm a happy St George customer who will change away from Westpac at the first opportunity. They are possibly the worst bank I've ever dealt with who during my last stint with them some years ago demonstrated the customer skills of Atilla the Hun. The big 4 banks think they can take out the smaller banks and grab their customers and the reason we bank there initially is to avoid them and their lack of service.

I was enticed to move from ANZ 3 years ago to take up the Bankwest Lite home loan that was .7% below standard variable. With regular increases outside the RBA decisions and failure to pass on the full cuts by the RBA i am now .05% below standard variable. I feel like I was conned and good riddance to Bankwest. I will be moving as soon as the 3 yr term is up and I get my loan fee rebated. Amazing that a bank managed to lose years of goodwill during a greedy few months. Bye Bye Bankwest.

I have over 6 products with Bankwest from a business loan to multiple mortgages (a mistake rolling most of your requirements into one institution that I will not repeat). Their failure to pass on the equivalent cuts of other banks and in a timely fashion have left me very disappointed. Although I won't be changing banks until some form of stability has emerged, I doubt that Bankwest will receive any future business from myself and I will be keeping a close watch on the competition for opportunities to transfer my products.

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