Tracy James has received awards for Project Implementation as well as Learning and Development for several innovative concepts and programmes she created, cultured and rolled out in the workplace. Her awards include an Australia Day Achievement Award administered by the National Australia Day Council and an Australian Training Award (ATA). Prior to co-founding Success Tax Professionals, Ms James had more than 20 years of experience in senior management positions within national customer service organisations including large call centres and government departments where she was responsible for change management and performance initiatives.