As the executive manager for care and strategic development at Braemar Presbyterian Care, Lena Hopkinson was responsible for formulating, influencing, challenging, contributing and driving the businesses strategic agenda whilst keeping in line with the mission, vision and values. She has managed and led change successfully over extended periods of time. To reflect industry changes, Ms Hopkinson developed the care strategy to provide direction for future development and investment and to ensure long term sustainability as a specialist provider of care services. To enable a cultural shift in the organisation from a traditional service delivery model, she introduced a training program to equip staff with the right skills to deliver customer-focused services in line with the strategy for care. Ms Hopkinson maintained and developed the governance processes, structures and systems to deliver successful compliance with legislation.