20/02/2007 - 22:00

Susan Mason - Mortgage Choice of Mandurah

20/02/2007 - 22:00

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Susan Mason - Mortgage Choice of Mandurah

Title: Owner/manager

Business: Mortgage broker

Total employees: 8

Reporting directly: 8

 

Accomplishments

Susan Mason’s biggest business achievement is to have esablished a successful business based on ethics, honesty and customer service.

Ms Mason became the main income earner of her family when her husband had to stop working due to ill health.

She decided to pursue her dream of establishing a small business, relocating to Mandurah to begin this process, as she felt the area was under-serviced and had a huge growth potential. 

She set up her mortgage business from the ground up.

In 2006, Ms Mason was recognised for operating an exceptional small business when the Mortgage Industry Association of Australia (MIAA) named her its 2006 ‘operator of the year'. This was the first time the award was won by an individual.

Career guides

• Do the right thing by your customers and therefore be in a position to create long-lasting relationships, not once-off customers.

Personal/community

Ms Mason has a diploma in real estate from the University of West Sydney.

She received numerous awards since opening her business, including an Alcoa/Chamber of Commerce small business award for enterprising women.

She was named best franchise operation in 2006, as well as the MIAA operator of the year, among other industry awards.

Ms Mason also is a founding member and president of the Mandurah branch of the Business and Professional Women’s group.

Top tips

“Excellence in customer service is not a goal, it is an essential requirement of good business.

STANDING BY BUSINESS. TRUSTED BY BUSINESS.

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