Western Australian Community Foundation Summit. Today’s choice for tomorrow: lead, follow or get out of the way! The summit will focus on equipping individuals, groups and organisations in assisting communities to thrive and participate in the state’s current rapid growth and development. The summit aims to advance leadership action and promote philanthropy as an essential part of a healthy community. The program has broad relevance for individuals, groups and businesses who wish to develop or enhance their skills in building leadership capacity or effecting real change in their endeavours. $100 including lunch and sundowner, 8:30am-6 pm on September 19 at the Government House ballroom. Ph 9224 6010, email Managing the Customer Experience – Are there lessons that can be applied by WA businesses? Jurek Leon will share some of the key ‘learnings’, anecdotes and examples in a framework that is relevant for family businesses in WA as well as excerpts from the 2008 European Customer Experience Management Conference held in London, where speakers included Richard Branson, Steven Covey, author of the 7 Habits of Highly Effective People, Ken Blanchard, author of The One Minute Manager and Raving Fans, and Fred Reichheld, the world’s foremost loyalty expert, among others. Breakfast 7:30-9:30am on September 25, presented by Family Business Australia. $45 members/$55 non-members. Contact Lorraine on 9454 2843 or

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