Search

Ava Lucanus

The lost art of communication

The youth of each successive generation cringe when their elders yearn for ‘the good old days’, but there’s a real danger technology is robbing us of some vital skills.

Embrace a customer-driven culture

Do you and your staff make it easy for customers, and prospective customers, to do business with you?

Staff on the front line for marketing

'I know that half of my advertising budget is wasted, but i'm not sure which half,' is a quote often referenced in business.

Prepare your staff for difficult scenarios

If you had small children growing up in the early noughties you will remember the catch phrase of children’s TV character Bob the Builder.

Three seconds makes all the difference

EVEN with Facebook, emails, texting and a whole range of other technologies, the telephone is still an important contact point for your customers and for the majority of people is the preferred method

Are you listening to your customers?

DO you want to keep your customers happy? Do you want to find more ways of getting customers to choose your business over your competitors’? Of course you do!

Most-read

The lost art of communication

The youth of each successive generation cringe when their elders yearn for ‘the good old days’, but there’s a real danger technology is robbing us of some vital skills.

Embrace a customer-driven culture

Do you and your staff make it easy for customers, and prospective customers, to do business with you?