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Jetstar angered by 'worst airline' survey

Jetstar has lashed out at a passenger survey that ranked the Qantas-owned budget carrier one of the worst airlines in the world.

An airline and airport survey released today by consumer advocacy group Choice found passengers rated Jetstar lowest or equal lowest in six of nine categories including punctuality, comfort and meals.

Jetstar claimed the survey was flawed because it did not include ratings for Virgin Australia-owned rival Tiger Airways.

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Comments

perth
Well then QANTAS fix Jetstar it is a terrible airline and we will never fly with Jetstar bad service, planes are average and flight time poor lift your game rather than bitch about other airlines.

Floreat
All surveys have their flaws. Companies, including those in the Qantas group showcase their ratings when they do well but refuse to accept the negative feedback. Jetstar has its issues and but I doubt its one of the worst carriers in the world, they do however need to listen to their customers. Many, including me, will only fly Jetstar as a last resort. Normally when there is no other option.

PERTH W.A.
I have flown with them dozen of times. NEVER A PROBLEM. ALWAYS SPOT ON. ON TIME, FOOD GOOD, SEAT ALLOCATION GOOD. THE ONLY THING WITH THEM ,IS THEY SELL YOU ALL THE FRILLS, WHICH GETS THE TICKET PRICE UP TO BEING ANYTHING BUT CHEAP. THEY ONLY HAVE STUFFED ONCE , WITH SEAT ALLOCATION. NO BIG DEAL. I JUST HOPE THEY ARE ALWAYS SAFE LIKE QUANTAS, AND EVERYTHING ELSE IS VERY GOOD. I THINK THE CHOICE ASSUMPTION WAS NOT CORRECT.BIASSED?

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Total Shareholder Return as at 30/09/16

1 year TSR5 year TSR
318thMetcash22%-7%
344thLendlease17%20%
381stANZ Banking Group9%14%
469thWestpac-2%13%
505thQantas-9%19%
707 WA (and selected non WA) listed companies ranked by 1 year TSR relative to other companies with similar revenue
Source: Morningstar

Revenue

7th↑Westpac$21,642.0m
8th↓ANZ Banking Group$21,071.0m
9th-Qantas$16,200.0m
10th-Lendlease$15,350.3m
11th-Metcash$13,665.6m
77 listed non wa companies ranked by revenue.
Source: Morningstar

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