You can complain - ASIC helps consumers stand up for their rights

When something goes wrong with your finances and you want to complain, not knowing who to contact or how best to explain the problem can add to your frustration. However, a new consumer booklet, developed by ASIC, contains everything you need to know to make a complaint about financial products or services such as bank accounts, insurance, superannuation or financial advice. A revised version of ASIC’s popular consumer booklet You can complain has been released, and is available to all consumers, free of charge. The three steps consumers should follow to make an effective complaint are: Step 1: Contact the firm and explain the problem. Step 2: Make a formal complaint to the firm. Step 3: Go to an independent complaints scheme.