Kim Brotherson

THE Pharmacy 777 and Pharmacy Health Group is a leader in Western Australia’s retail pharmacy sector with its focus on customer service and a commitment to providing complete health solutions. Kim Brotherson was appointed managing director in 2003 and has developed a business plan that has resulted in a 38.7 per cent increase in turnover and staff numbers rising from 215 to 450. Eight new pharmacies have opened since 2003 as the Belmont Advanced Aged Care Centre was opened in March 2005. Mr Brotherson has built a strong management team with a focus on customer service through employee training programs and improved customer service systems. The threat of deregulation of the pharmacy industry is very real with large supermarkets and discount chemists looking to change the face of pharmacy trading. To ensure his business model continues to grow, Mr Brotherson plans to continue building turnover, thereby creating buying power and competitive purchasing for the group. Plans are in place for Pharmacy 777 to increase its after hours profile and build on its Life Club customer loyalty program. Pharmacy 777 keeps an edge by continuing to trade every single day of the year with no exception. Mr Brotherson believes passion and professionalism must come before profit, while long-term relationships with his employees and customers must be based on a foundation of trust and respect. “I also believe that the more I work on myself the greater the influence I have on others,” he said.