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    Podcast: consumer sentiment and the state of polling

    PODCAST: Mark Pownall talks to market researcher Kristen Turnbull from CoreData about WA consumer sentiment and impact of Federal Election result on consumer perception/behaviour, as well as the fallout from the failure of the polls to predict the outcome. ...
    Podcast: consumer sentiment and the state of polling

    Can the market research industry still be trusted?

    I started my career many years ago in financial journalism. ...
    Can the market research industry still be trusted?

    Facing up to the aged-care challenge demands innovation and flexibility

    Australia’s ageing population is one of the biggest challenges facing the country in the next 20 years.  ...
    Facing up to the aged-care challenge demands innovation and flexibility

    The new way of working could be killing our retirement outcomes

    It’s the new work order: abandon the shackles of the 9 to 5 in favour of working multiple jobs, for multiple employers. ...
    The new way of working could be killing our retirement outcomes

    A woman’s place is in the home

    As a woman living in Australia in the 21st century, I’m aware I have a lot to be thankful for. ...
    A woman’s place is in the home

    How to survive more than 50 years in business

    A few years ago, my husband and I were shopping around for a new car. ...
    How to survive more than 50 years in business

    New beginnings: why the death of trust could be good news for your business

    One of the best things about being on holiday, in my view, is the opportunity to indulge in little luxuries guilt-free. ...
    New beginnings: why the death of trust could be good news for your business

    Three things aged-care providers can do before the Royal Commission wringer

    If the Royal Commission into Financial Services is anything to go by, Australian aged care providers are about to be put through the wringer. The terms of reference of the Royal Commission into Aged C ...
    Three things aged-care providers can do before the Royal Commission wringer

    False optimism or real progress in WA?

    People in WA are pretty excited right now. Well, not quite as excited as the kids counting down the days until Christmas. But as excited as you can get about the economy. ...
    False optimism or real progress in WA?

    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    The challenge facing any organisation seeking to develop a truly customer-centric culture is how to get past paying lip service to an ideal and build a focus on customers into the organisational DNA. ...
    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    The inescapable mantra across businesses (even government) today, is that the “customer” is at the core of what they do – the idea that “we live to serve”. ...
    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    What #smashastrawb taught us about authentic customer-centricity

    I don’t know about you, but I’ve eaten more strawberries in the last week than I have the whole year. ...
    What #smashastrawb taught us about authentic customer-centricity

    Podcast: CoreData research on consumers and banks

    In this podcast Mark Pownall talks to Kristen Turnbull from CoreData about her specialist subject of market research, most notably the impact of the current Royal Commission on banks and financial services businesses. ...
    Podcast: CoreData research on consumers and banks

    Three trends we can expect to see post-Royal Commission

    The Australian financial services industry is undoubtedly facing a crisis of trust. ...
    Three trends we can expect to see post-Royal Commission

    Why would anyone live in Perth?

    When I was in Sydney for work recently, a Sydney-based colleague casually mentioned he’d been to Perth once. “I went to Perth for a night,” he said. “I spent a week.” ...
    Why would anyone live in Perth?

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