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There are 18 results from our index of 100,550 articles, 10,048 companies and 37,829 people.

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    Three things aged-care providers can do before the Royal Commission wringer

    Three things aged-care providers can do before the Royal Commission wringer

    28 Nov 2018 by Kristen Turnbull

    If the Royal Commission into Financial Services is anything to go by, Australian aged care providers are about to be put through the wringer. The terms of reference of the Royal Commission into Aged C ...

    False optimism or real progress in WA?

    False optimism or real progress in WA?

    19 Nov 2018 by Kristen Turnbull

    People in WA are pretty excited right now. Well, not quite as excited as the kids counting down the days until Christmas. But as excited as you can get about the economy. ...

    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    15 Nov 2018 by Tai Rotem

    The challenge facing any organisation seeking to develop a truly customer-centric culture is how to get past paying lip service to an ideal and build a focus on customers into the organisational DNA. ...

    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    11 Oct 2018 by Tai Rotem

    The inescapable mantra across businesses (even government) today, is that the “customer” is at the core of what they do – the idea that “we live to serve”. ...

    What #smashastrawb taught us about authentic customer-centricity

    What #smashastrawb taught us about authentic customer-centricity

    24 Sep 2018 by Kristen Turnbull

    I don’t know about you, but I’ve eaten more strawberries in the last week than I have the whole year. ...

    Podcast: CoreData research on consumers and banks

    Podcast: CoreData research on consumers and banks

    21 Sep 2018 by Mark Pownall, Kristen Turnbull

    In this podcast Mark Pownall talks to Kristen Turnbull from CoreData about her specialist subject of market research, most notably the impact of the current Royal Commission on banks and financial services businesses. ...

    Three trends we can expect to see post-Royal Commission

    Three trends we can expect to see post-Royal Commission

    15 Aug 2018 by Kristen Turnbull

    The Australian financial services industry is undoubtedly facing a crisis of trust. ...

    Why would anyone live in Perth?

    Why would anyone live in Perth?

    23 Jul 2018 by Kristen Turnbull

    When I was in Sydney for work recently, a Sydney-based colleague casually mentioned he’d been to Perth once. “I went to Perth for a night,” he said. “I spent a week.” ...

    Why lazy customers could save you today but kill you tomorrow

    Why lazy customers could save you today but kill you tomorrow

    05 Jul 2018 by Kristen Turnbull

    In most businesses, customer apathy is not a good thing. If your customer is apathetic, they’re unlikely to feel loyal towards your business, let alone be an advocate for your brand. ...

    The relationship between money and happiness

    The relationship between money and happiness

    12 Jun 2018 by Kristen Turnbull

    The recent news of the tragic suicides of two high profile individuals, Kate Spade and Anthony Bourdain, is a timely reminder that money can’t buy happiness. ...

    How serious are you about feedback?

    How serious are you about feedback?

    22 May 2018 by Kristen Turnbull

    Imagine if your ongoing employment in a company was contingent on receiving positive feedback from your peers and subordinates. ...

    Rubbish in, rubbish out. The art of asking the right questions

    Rubbish in, rubbish out. The art of asking the right questions

    16 May 2018 by Kristen Turnbull

    My three-year old has just hit the “why” stage. “Where are we going mummy?” “To the shops.” “Why?” “To get some milk.” “But why are we getting some milk?” “Because we’ve run out.” ...

    Putting lipstick on a pig is not the answer to growth and innovation

    Putting lipstick on a pig is not the answer to growth and innovation

    23 Apr 2018 by Kristen Turnbull

    Last week I attended a webinar run by Dr Jeffrey Tobias, managing director of The Strategy Group, on business model transformation. ...

    What the aged care industry can learn from financial planners

    What the aged care industry can learn from financial planners

    16 Apr 2018 by Kristen Turnbull

    On the face of it, the aged care and financial planning sectors are worlds apart. ...

    Facebook, cricket and the endless search to ‘know’ the customer

    Facebook, cricket and the endless search to ‘know’ the customer

    28 Mar 2018 by Kristen Turnbull

    Over the last few weeks, those in the business of crisis management have been gifted more fodder for promoting their services than they could ever have hoped to get their hands on. ...

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