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    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    How to stop ‘customer-centricity’ being a meaningless mantra- Part two

    15 Nov 2018 by Tai Rotem

    The challenge facing any organisation seeking to develop a truly customer-centric culture is how to get past paying lip service to an ideal and build a focus on customers into the organisational DNA. ...

    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    How to stop ‘customer-centricity’ being a meaningless mantra- Part one

    11 Oct 2018 by Tai Rotem

    The inescapable mantra across businesses (even government) today, is that the “customer” is at the core of what they do – the idea that “we live to serve”. ...

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