Service that Satisfies and Sells
15 May 2012
180 Hay St
This seminar highlights the latest international checklist to create Customer Service Excellence. You will discover how to achieve consistent, satisfying and profitable customer service at this superior level now demanded by your customers. Come share, benefit and learn more about how vital strategic customer service is to your business, its competitiveness, sustainability and growth. You will also learn the latest in international developments in marketing, delivery and the sustaining of rewards to be gained from a strategic customer service approach. Also included are insights into the 8 steps to win over the "customer from hell".
Who should attend
Business owners, all management and team members; in fact all of your staff.
Registration by telephone: (08) 9365 7500
Retail Traders Assoc
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