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RightClick 2013

Event Date: 
01 October 2013
Time: 
09:00am
Venue: 
Pan Pacific Perth

 

RightClick 2013

Improving Productivity and Service Outcomes Through Digital Channels

RightClick, back for its 5th year will focus on the theme 'improving productivity and service outcomes through digital channels'.

Governments across the country are working in an environment of decreasing revenues and increasing service demand.
The demand is driven by both an ageing population and increasing citizen expectations. Information technology offers
a means of increasing public service productivity primarily by providing citizens with self-service interfaces.

Effective digital service experiences require careful consideration of design, equity of access, and alignment of
organisational capacity. Well designed digital services offer many benefits including improved service experiences,
reduced internal costs and improved productivity.

In 2013 RightClick will bring you insight from across the world and local case studies from organisations who are
delivering successful digital services.

SPECIAL OFFER: Register before the 30th of August 2013 and you will go in the draw to receive a complimentary
ticket (or have your ticket price reimbursed).

Topics Include

- User centred design
- Productivity Improvement
- Citizen service experience
- Digital engagement
- The latest in international e-government
- Website strategies for effective service outcomes

Presenters:

Catherine Bracy - Enabling Citizen Self Service
International Program Manager, Code for America

Catherine Bracy runs Code for America's international program. Until November 2012, she was director of the
Obama campaign's technology field office in San Francisco and provided outreach to the tech community for
Tech4Obama. Prior to joining the campaign, she was the administrative director at Harvard's Berkman Center
for Internet & Society and in 2011 she managed the Knight Foundation's News Challenge. Ms Bracy is on the
board of directors at the Citizen Engagement Lab and the Public Laboratory.

Code for America believes that in order to improve government, 'we need to improve citizenship'.
The organisation helps cities create 21st century interfaces to government that are simple, beautiful
and easy to use.

Craig Thomler - The Latest in Global Digital Gov
Managing Director, Delib Australia

Craig Thomler is one of Australia's leading Government 2.0 advocates and practitioners and recently
joined Delib as Managing Director. With a degree in Marketing and a background in the consumer
goods industry, he has over fifteen years experience working in the online sector. As an
entrepreneur he has founded and held senior roles at a number of early-stage technology
companies in Australia and overseas.

 Tracey Gosling- Delivering an Outstanding Digital Experience
Director of State Government Sector, Australia Post

In Jan 2011, Tracey joined Australia Post to lead a national team responsible for delivery of
State Government services such as bill payments, applications processing, identity checking,
postal, courier and communications to the public. Over the last 20 years Tracey has worked
for various Accounting firms, global IT supplier EDS, Telstra and now Australia Post to deliver
complex transformation programs within the Public Sector such as High Tech Court Systems,
Critical infrastructure replacement, integrated supply chain portals, emergency management
collaboration systems and hospital patient systems. In addition Tracey has served on a
State Disaster Council sub-committee and Critical Infrastructure Group.

Tracey is also a volunteer for Youngcare - an organisation dedicated to serving the needs of
young people with high care disabilities both in home and building specialist facilities.
More than 6,500 young people are currently located in aged care homes.

Simon Blankenstein - Developing a Trusted Intuitive Mobile App
Digital Media Manager, Department of Health Victoria -BetterHealth Channel

The Better Health Channel provides health and medical information to help individuals and
their communities improve their health and wellbeing. The information the organisation provides
is; Quality assured and reliable, up to date and easy to understand.

Michael Kent
Finance Manager City of South Perth

Jo Hutchinson
Business Solutions Manager, Datacom

Joint Presentation - Report It App

To service customers outside of business hours, the City of South Perth has launched a
'Report It' self service portal that allows their customers to lodge service requests at a time
and place that is convenient to them. Requests may be done via a smartphone, iPad,
Tablet or the City website and the progress of requests may be tracked.

Western Australia Police - Check My Crime

The WA Police 'Check My Crime' web portal is helping to reduce the pressure on police
resources and help victims of crime report their stolen or damaged items. The online
initiative aims to boost service and free up officers for frontline policing.

 

Who Should Attend and Why?
- Senior Executives who need to know more about optimising the use technology to meet
   their business needs.
- Public sector communication and marketing professionals who need
   to know about improving the citizen service experience.
- Anyone who want to better understand
   effective online engagement strategies.
- IT professionals wishing to hear examples of successful
   technology application in a wide range of organisations.

Prices include GST and are subject to change
Personal / Associate Member $125.00
Corporate Member $155.00
Non Member $220.00

 

Organiser: 
IPAA
www.wa.ipaa.org.au
08 9221 1177
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