Creative conflict resolution - Mediation Essentials

Mediation can be used as a tool to resolve conflict, complaints and grievances and as a model to facilitate collaborative problem solving in organisations and communities.

Join others for this workshop that covers the following topics:
* principles, process and skills of mediation
* dealing with conflict in a structured and objective way
* maintaining positive relationships during and after conflict resolution
* increasing capacity to manage or resolve conflict creatively

The ADR Centre at Level 9, 32 St Georges Terrace, Perth use a combination of theory, group discussion, case studies, ancient self defence moves and music to achieve long-term learning.