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Very interesting article . As a commission only sales consultant like most consultants within the industry, I have noticed that a lot of experienced people are leaving the industry . Most builders haven't reduced their sales staff or display homes relative to reduced sales activity. Their is an imbalance in the system . The HIA should bring an industry standard that consultants should be able to charge customers for design work completed. At present there are too many builders chasing for a smaller piece of the pie. Costs very little to have lots of consultants fighting for business, resulting in scrupulous sales tactics , reducing the professionalism of the industry . Just an observation I have made but walk through any display village , and will notice not many customers requiring attention