When behaviour is unacceptable

EVERYBODY in your work group or team knows what is acceptable and what is unacceptable. Right? They are all capable people and they know what is right and what is wrong. Probably. So why do unacceptable things happen from time to time? Human nature? Lack of skills? Lack of knowledge? Lack of will? Well, all of those could apply. How well are you reducing unacceptable behaviour in your work group or team? Review this checklist and answer the questions: what needs to happen? What could we do better? • Things we do which could damage team performance are identified and remedied. • We identify where most unacceptable actions/behaviour occurs in the processing of work and in teamwork. • The consequences of unacceptable actions/behaviour on us and others are discussed and agreed. • The causes of unacceptable actions/behaviour are identified and remedied. • Ways to reduce unacceptable actions/behaviour are explored and executed. • We identify those people who need additional coaching or training to help them eliminate unacceptable actions/behaviour in their work. • Faulty equipment, which may cause unacceptable actions/behaviour, is identified and remedied. • Faulty systems or procedures that may cause unacceptable actions/behaviour are identified and remedied. • Pressures and demands that contribute to unacceptable actions/behaviour are identified and reduced, modified or eliminated. • Attitudes and behaviours that contribute to unacceptable actions/behaviour are identified and changed. • We take particular action to prevent incidents where there is a high degree of monotony and repetition that could lead to unacceptable actions/behaviour. • We discuss with other areas the things they do which have a detrimental effect on us. • We collaborate with other areas to eliminate or modify unacceptable actions. • We push to make changes to things that need to change in relation to team behaviour. • We identify, define, document and monitor the application of key systems and procedures that must be followed to eliminate unacceptable actions/behaviour. • We explore and execute better ways to perform unacceptable activities. • Standard team procedures and behaviour standards for the key things we do are agreed and applied. • We agree on ways to check that all people comply with our teamwork policy, procedures and standards. • We check regularly that all people are complying with team behaviour standards. • The efforts of those who act to reduce unacceptable activities are acknowledged and recognised. • Management does what needs doing to help reduce unacceptable activities.Daniel Kehoe

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