No matter what you’re selling, your job will be made more difficult if you can’t connect with the customer. Photo: Stockphoto

Harmony helps find the sweet sales spot

Wednesday, 29 August, 2018 - 10:23

Every sales presentation is different, and must be adapted to meet the customer’s needs.

What’s the one-word answer to making more sales happen?

Probing? Listening? Presenting? Talking? Assessing? Pain? Objections? Closing? Manipulating?

No, the key to selling is not probing, listening, presenting, talking, assessing, pain, objections, and especially not manipulating.

The key that unlocks sales is harmonising.

But you’d never know that from most salespeople’s actions.

Selling is about understanding the other person and their needs – their fears, their desires, and their urgency to buy. Prospects and customers have different motives to buy, and it’s the salesperson’s job to uncover them – and harmonise with them.

No two sales or sales presentations are alike.

They must be adapted to uncover the motives and objectives, understand the opportunities and barriers, meet the needs and desires, harmonise with the person and the personality, and satisfy or fit within the financial parameters of the buyer.

All my sales life I’ve been frustrated by systems of selling. And all my sales life I’ve fought them as being outdated, bogus, non-realistic, manipulative processes that salespeople learn, but never really feel comfortable using.

Not that systems are totally wrong, rather they don’t always fit the situation, and that the salesperson focuses on the execution of the system to make the sale, rather than focusing on and harmonising with the prospect to make the sale.

No one system will work all the time, but specific elements of any system may be applicable. I’m not saying don’t learn systems (all sales knowledge is valuable); I am saying be yourself in the sale, not the system.

Prospects don’t always want to buy the way you have been taught to sell.

• The more you believe in your company, your product, and yourself, the more you will sell.

• The more value you provide to others, the more people will come to know you, respect you, and buy from you.

• The more you follow up and follow through, the more sales you will make.

• The more you study sales, the more you will know how to react to any sales situation.

• The more you harmonise with the customer’s situation, and offer answers they can apply, answers they perceive as valuable, the more sales you will make.

Keep this in mind at all times. You are a salesperson, and the prospect or customer is expecting you to ask for the sale. Don’t disappoint them, but don’t fail to win the sale by earning it.

As a sales master, your job is to take the characteristics and needs of the prospect and blend them with your skills and understanding to determine the reasons the prospect is buying – their motive.

This will motivate and inspire the prospect to act. Note that the root word of motivate is motive.

Harmony requires understanding, not manipulating. It’s sensing the tone of the situation, and comfort level of the prospect, and gives the prospect enough confidence to buy. Harmony converts salesperson selling to prospect buying.

Even though I don’t believe in or subscribe to a system of selling, I am still searching for the best way to make the sale. And what I have discovered along the way are elements, mostly personal (non-manipulative), that when mastered will create an atmosphere where people (your customers and prospects) will be compelled to buy.

Here are three of them in an acronym that ties the introduction to the point – AHA. The three elements to master are attitude, humour, and action.

When mastered, these elements are the surest (and shortest) sales formula to long-term success. And they have nothing to do with systems, manipulation, or sales pressure. These words, elements, and characteristics create harmony.

Every salesperson I have ever come in contact with wants to build better customer relationships, and the best way to do that is never manipulate them. Manipulation makes people defensive, reluctant, and distrustful.

Learn to harmomise instead.

Mastering these elements will make prospects attracted to you, like you, trust you, believe you, have confidence in you, and then buy from you.

Jeffrey Gitomer is an American author, professional speaker and business trainer, who writes and lectures internationally on sales, customer loyalty and personal development.