Change your thinking, change the result

DON’T expect improvements by thinking and doing the same things that created problems in the first place. Great thinking drives success. Poor thinking drives failure. Ask the right questions. Get the right answers. Ask great questions. Get great answers. When making decisions, resolving problems or planning something, you need to answer the worrying and vital question: “Have we forgotten anything here?” You need to identify, explore and reduce risk. You need to get your people to go beyond compliance. No fads, no fuss, no frills. You need to get everybody on the same page. Really. When people come together to decide, develop, change, improve or implement something new, different and, hopefully, better, they bring their ‘vested interest’ points of view – their perspectives that reflect their function, their experience, their competence, their needs and wants, their fears, their awareness and their understanding. That’s human nature. Down the track, when some things happen that weren’t meant to happen or things don’t go as intended or we don’t achieve the desired outcome, you will often hear the comment: “I/we didn’t think of that” or, “Why didn’t we / they think of that?” Sometimes you look at a problem, and you can’t see a solution. Look at the same problem from a different point of view – a different perspective, a new perspective, a fresh perspective – and, suddenly, you see a solution. In fact, through life and work, all problems have solutions when you find the ‘right’ point of view, the ‘right’ perspective. The trick is to accept that your point of view, the perspective that you are choosing, may not be the best point of view, the best perspective. The next trick, the big one, the tough one, is to know how to inform and change your point of view, how to inform and change your perspective. You need to be able to get your people to think about important perspectives and issues that they might not usually think about. You need to inform and broaden people’s perspectives. All at the same time. You need to get your people to think about and answer the same important questions while focusing on an important perspective. All at the same time. You need to stimulate the diversity of opinion that is a key ingredient in success in a managed, efficient and organised way. You need to ensure that decision-making processes and resolutions to problems or opportunities are factually based and founded on a comprehensive understanding and analysis of a given situation – from all important perspectives. You need to get your people to explore, align and organise thinking on different perspectives, issues and actions driving success. Everybody needs to be ‘on the same page’. Perspectives Bottom Line Big Picture/Context Challenge Creative/Innovative Customer Economic / Financial Employee Environmental Futuristic Legislative / Regulative Market (Local / Global) Product / Service Quality Production / Manufacturing Reflective Research and Development Risk Safety Sales and Marketing Shareholder Social / Community Stakeholder Strategic Structure Supplier / Contractor Values Daniel Kehoe created and developed the Super-Thinker – an outstanding and innovative tool for decision making, problem solving and planning. He has worked as a management consultant / facilitator since 1979 in Australia and overseas. In that time he has worked with over 5,000 managers ranging from chief executives to frontline managers. He has spent thousands of hours listening to and exploring the important perspectives and issues driving success. The list of organizations he has consulted to reads like a Who’s Who of Australian commerce and industry. Daniel is a Fellow of the Institute of Management Consultants and is the author of the best-selling You Lead, They’ll Follow book series, volumes 1, 2 and 3 published by McGraw Hill and sold worldwide. Visit Contact Daniel

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